Refund Policy

1. Overview

This Refund Policy (“Policy”) explains the conditions under which I2V AI (“we,” “us,” or “our”) may issue refunds for purchases made through the Service. By making a purchase, you agree to this Policy.

2. Free Credits and Bonuses

Credits awarded through sign-up bonuses, daily login rewards, promotional campaigns, referral programs, or compensation actions are non-refundable and have no cash value. These credits cannot be exchanged for cash, transferred, or refunded under any circumstances.

3. Paid Purchases

Credits purchased with real money may be eligible for a refund under the following conditions:

• Within 14 days of purchase, if you have not consumed more than 10% of the purchased credits, you may request a refund.
• Billing errors: If you were charged incorrectly (e.g., duplicate charge, wrong price), you are eligible for a full refund regardless of credit consumption.
• Service failure: If a purchase was completed but credits were not delivered due to a System error, we will deliver the credits or issue a full refund.

Refund requests outside these conditions will be evaluated on a case-by-case basis and are not guaranteed.

4. Subscription Plans

• Recurring subscription charges (e.g., monthly or annual plans) may be refunded if you cancel within 7 days of the billing date and have not used plan-exclusive benefits beyond a reasonable trial period.
• Cancellation takes effect at the end of the current billing cycle. You retain access to paid features until the cycle ends.
• We do not provide partial refunds for unused portions of a billing period unless required by law.

5. How to Request a Refund

To request a refund, contact us at support@vibevideo.vip with the following information:

• Your account email address
• Order number or transaction ID
• Date and amount of the purchase
• Reason for the refund request

We will review and respond to refund requests within 10 business days. Approved refunds will be issued to the original payment method. Processing time depends on your payment provider and may take 5-15 business days.

6. Refund Method

Refunds will be issued using the original payment method:

• Credit/debit cards: refunded to the same card.
• Stripe: processed through the Stripe refund mechanism.
• Airwallex: processed through the Airwallex refund mechanism.
• NowPayments (cryptocurrency): refunded in the same cryptocurrency to the originating wallet address.

7. Chargebacks and Early Fraud Warnings

If you initiate a chargeback through your payment provider without first contacting us for a refund, we may deny your refund request and/or suspend your account. We reserve the right to dispute unauthorized or fraudulent chargebacks.

When we receive an Early Fraud Warning or chargeback notification from our payment processor, we will investigate the claim. If the chargeback is found to be unauthorized or abusive, your account may be suspended and any remaining credits forfeited.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notice. The “Last Updated” date at the top of this page indicates the most recent revision.

9. Contact

For questions about this policy or to request a refund, contact us at support@vibevideo.vip.